Frequently Asked Questions (FAQ)
We want to make it as easy as possible for you to get the answers you need.Financial questions
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How do we pay for Friendly Manager?
Friendly Manager fees are charged monthly. We automatically send an invoice to your nominated email address, then using a payment gateway, direct debit your monthly invoice amount on the due date.
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Do you offer discounts for non-profit clubs?
Our pricing already reflects that most of Friendly Manager’s users are non-profits.
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What payment gateways do you work with?
We work in New Zealand and Australia with Stripe and Ezidebit, and coming soon, everywhere with GoCardless.
Support
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How can I get training and support?
We offer all the support and live online training sessions you will need to get Friendly Manager up and running. Choose one of the options on the Help page of your Friendly Manager system.
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Can I speak to someone about the right plan and add-ons for my club?
Absolutely! Feel free to email our sales team an email or book a demo here.
Websites
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Do I have to use Friendly Manager's website?
No, not at all. We can supply you with the necessary details for your website manager to add Friendly Manager connections to your existing website.
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How do I edit my Friendly Manager website?
To login and edit your website, add “/login” at the end of your club’s URL e.g. yoursite.com/login. Note, this is to update and maintain your Friendly Manager website and it is different from your regular Friendly Manager access.
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Who owns the software/websites?
The Friendly Manager software-as-a-service system is owned by New Zealand based Friendly Ltd. This software is available by subscription only, cannot be hosted on any other server, and access cannot be retained if you wish to cancel your service. While Friendly Ltd owns the system, your club owns your data. If you wish to cancel your service, we are able to export your data before it is deleted.
Custom development
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Does Friendly Manager do custom development?
Yes, we do custom development to meet specific or unusual needs. This is part of our Friendly Manager vision. Contact us to discuss your needs. Development projects start at NZ$2,000 +gst. All such development remains the property of Friendly Ltd.
Security
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What is Friendly Manager's security policy?
Friendly Manager strives to maintain industry standard security protocols. We live in a constantly changing digital world, and although not perfect, we are constantly improving, and we do try our best. An overview of our security plan is available on our security page.
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How do I reset my password?
Resetting a Friendly Manager password is easy. On your club’s Friendly Manager page members can click the “forgot password link”. They will be emailed a password reset link.
An administrator can also request a password reset for a member from within the members Friendly Manager profile.
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Where is Friendly Manager's data stored?
Our data is stored on Amazon Web Services cloud based servers.
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Can Friendly Manager import our data?
Absolutely! There are three options to import your data into Friendly Manager.
1: Support team upload of your data – simply complete the spreadsheet template we send you, send it back to us, and we’ll take care of the rest.
2: Your members register directly on your new Friendly Manager website taking care of all the work for you – this is our recommended option.
3: Enter individual member data using the registration form on your Friendly Manager website – this can be quite time consuming…
General
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Can I run my club for half the year and turn it off after I am finished?
Friendly Manager is designed to be available year round to maintain history and continuity. If you cancel your subscription, your account and data is deleted and the value of the product is lost. Having the history of member groups means you can easily communicate with segments of your community encouraging them to engage with your club in ways you may not have previously considered in the off season eg. early registrations, fundraisers, off-season training, working bees, community events, sponsorship.
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What happens if we go over the club limit?
Of course great clubs run the risk of more people wanting to join! If your membership levels show to be over the number that you have subscribed for, we will contact you to advise you about moving up to the next subscription level.
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What countries does Friendly manager support?
Friendly Manager currently supports New Zealand, Australia, and the United Kingdom, with more countries coming soon.
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I have signed up for a demo, what happens now?
That's awesome to hear, one of our team members will be in touch with you soon to have a chat about your club. We try to connect with all new trial users within 24 hours. We can't wait to hear about your club administration challenges and discuss how Friendly Manager can make you job easier, and give you your life back.